Our Quality Commitment To You
We at McKey are committed to you, the customer. From concept and design to the finished product, we support you with practical and cost-effective solutions that work.
Quality, service and value are our watchwords, and we take this commitment seriously. McKey’s exclusive circle of assurance is our pledge to customers that we will discover their needs and engineer cost-effective, practical solutions that will work for their unique perforated application requirements.
Following is our six-step process for achieving our goal of complete customer satisfaction.
1. Every McKey product and communication will be correct and on time to meet customer specifications.
2. Every department has an action plan to support our commitment to customer satisfaction.
3. Every McKey employee will recognize that quality, service and value mean dedication to and active involvement in the company’s quality policy.
4. All management staff at McKey will provide the leadership and resources necessary to achieve our quality goals, and our vision of continuous improvement.
5. Every McKey employee will participate in on-going education and training to produce a better product, provide maximum service and achieve customer satisfaction.
6. McKey will work to establish mutually beneficial long-term relationships with suppliers who provide high levels of quality and service at the lowest total cost.